Student Debt Relief is here to help those with Student Loans, and who need our help. We offer our clients a money back guarantee on our services if you are unhappy at any time, or even if money is simply tight and you want to consolidate in the future. You can rest assured you are safe with us and we will do everything we can to get our clients into a better financial position.
Our money back guarantee works in two phases.
Phase 1 – Prior to us mailing out your promissory note packet, we offer a full 100% money back guarantee to all of our customers that are not happy with our service, or even if you feel like you just dont need our services right now. You can rest assured we will do our best to please you, and erect any problems you may be having, but if you would still like a refund after that, we refund 100% of your enrollment fee.
Phase 2 - Once your promissory note has been mailed out to you, we still offer a full money back guarantee, but will require your application back prior to refunding your payments. You must simply not sign the documentation, or cross out all signature lines in the documentation. This will indicate to us that you choose not to move forward. Once received by us, we will cancel out your consolidation or other services, and provide a refund on the full amount paid to us within 1-2 business days from receipt of application. Its imperative the documents are unsigned, or crossed out.
Our money back guarantee policy is valid up until we receive a completed, signed and dated application back. Once the packet is back in our hands we will submit your signed application for consolidation immediately. If we fail to consolidate your loans due to an error on our part, then we will provide you with a full refund for all payments you have made to us. No other refunds will be provided once the documentation is submitted for consolidation.
If you have any questions regarding this policy, please do not hesitate to contact us